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        U and I Make Events Perfect
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Frequently Asked Questions

  1. How much does the shipping/delivery cost?

  2. Why my credit card was declined?

  3. How long does it take for my order to be delivered?

  4. How long does it take to receive a refund?

  5. How can I place a pickup order?

  6. Do you have any physical stores?

  7. I cannot find a specific color feathers, what can I do?

  8. Do you ship vases to Canada?

  9. Do you ship feathers to Canada?

  10. What are your Return/Refund/Exchange Policies?


  1. How much does the shipping/delivery cost?


    We delivery all vases by Fedex.  To calculate the shipping/delivery costs,  simply add the items you want to buy to cart,  then scroll down the page to the bottom until you see a text box to enter the zip code.  Enter your zip code and click "recalculate", the actual shipping will be shown.



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  2. Why my credit card was declined?


    The incorrect billing address entered during checkout is the most frequent reason that you receive a "Transaction Declinded"  or "Failed Transaction" message.  If that's the case, please follow these steps to fix the error:

    1.  Go to "my accounts"

    My Account

    2.  Click "View or change entries in my address book."

    My Address Book

    3.  Click "Add Addess" to add the correct billing address

    Add Address

     

    4.  After the new address is added, Click "checkout" on the top of the page

    Checkout

     

    5.  On "Payment Information" page,  please click "Change Address" and then select the correct billing address

    Change Address

    6.  Continue the checkout process.  If you still have problems,  please call us at 404-828-0168



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  3. How long does it take for my order to be delivered?


    It usually takes 1-3 business days to process your order.    The delivery time takes 1-3 business days depending on the state you reside.

    For detailed delivery schedule,  please visit the following link:

    http://www.uievents.com/p5/Delivery-Map/pages.html 

     



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  4. How long does it take to receive a refund?


    It usually takes 3-5 business days for the refund to show up on your credit card account.



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  5. How can I place a pickup order?


    To place a pickup order, please place an order as you normally do. During checkout, please make a note on "Comments" area that this is a pickup order. The shipping charge will be refunded after the order is picked up.



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  6. Do you have any physical stores?


    We do not have a physical store. But we do have a warehouse in Atlanta, Georgia. That's why we can pass the savings to our customers to provide high quality low cost products.



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  7. I cannot find a specific color feathers, what can I do?


    Please email us the colors you need. We will contact our manufacturers.



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  8. Do you ship vases to Canada?


    We do not ship vases to Canada. However, if you have your own courier account, you may place your order online and ask your courier to pick up the order from our warehouse, which is located in Atlanta, Georgia.



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  9. Do you ship feathers to Canada?


    Yes, we do ship feathers, table cloth, small wedding gift sets to Canada.



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  10. What are your Return/Refund/Exchange Policies?


    You can return an item within 7 days of receipt of your order, as long as it is unused. A full refund of the product (minus shipping) will be credited to the original purchasing credit card or PayPal account upon receipt. Please allow 14-21 days of processing time.

    You are responsible for all shipping charges. If the return is the result of our error, you will not be charged for return shipping.

    To effectively and efficiently serve you without compromising our company policies, the following will serve as your guidelines in filling/reporting damage claim with our company:

    1. File the claim(s) within seven(7) days after receipt of the merchandise
    2. Damaged items or package must be reported with the delivery driver upon receipt of the merchandise (if you can, we request that you move the box/package for any broken or damaged sound inside the box/package if opening and inspecting the merchandise would be tedious)
    3. Any damage or irregularity with the merchandise or package must be reported the driver and duty noted on the delivery form before signing
    4. Call the company to report the damage and provide the necessary and precise information as the first step in filling the claim
    5. Email customerservice@uievents.com and request for a Merchandise Damage Claim Form within the given time frame in filling the claim.


    The exact amount of damaged items would be credited to the original purchasing credit card or PayPal account if the claim is approved. Should you opt for replacements, the company will not pay for the freight charge

    You may also choose to fill for claim damage with the carrier on your own even without informing us. Should you wish to do so, UIEvents.com will not approve any claim that has been filed with the carrier.

    UIEvents.com reserves all the rights to deny or decline any claims; but as in the past, we approve claims which we deem fair and reasonable based on the filed reports and our own assessment and findings.

    Customer satisfaction is very important to us and we value your concerns.

    Thank you very much and we appreciate your business with us.



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