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Return/Refund/Exchange Policies

You can return an item within 7 days of receipt of your order, as long as it is unused. A full refund of the product (minus shipping) will be credited to the original purchasing credit card or PayPal account upon receipt. Please allow 14-21 days of processing time.

You are responsible for all shipping charges. If the return is the result of our error, you will not be charged for return shipping.

To effectively and efficiently serve you without compromising our company policies, the following will serve as your guidelines in filling/reporting damage claim with our company:

  1. File the claim(s) within seven(7) days after receipt of the merchandise
  2. Damaged items or package must be reported with the delivery driver upon receipt of the merchandise (if you can, we request that you move the box/package for any broken or damaged sound inside the box/package if opening and inspecting the merchandise would be tedious)
  3. Any damage or irregularity with the merchandise or package must be reported the driver and duty noted on the delivery form before signing
  4. Call the company to report the damage and provide the necessary and precise information as the first step in filling the claim
  5. Email customerservice@uievents.com and request for a Merchandise Damage Claim Form within the given time frame in filling the claim.

The exact amount of damaged items would be credited to the original purchasing credit card or PayPal account if the claim is approved. Should you opt for replacements, the company will not pay for the freight charge

You may also choose to fill for claim damage with the carrier on your own even without informing us. Should you wish to do so, UIEvents.com will not approve any claim that has been filed with the carrier.

UIEvents.com reserves all the rights to deny or decline any claims; but as in the past, we approve claims which we deem fair and reasonable based on the filed reports and our own assessment and findings.

Customer satisfaction is very important to us and we value your concerns.

Thank you very much and we appreciate your business with us.

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